Together Support
Your partner in production-grade AI
Together Support is built to help you deploy faster, operate reliably, and resolve issues quickly.
Together support offerings
Flexible support, no commitment needed
Standard Support is included for all Together customers and products. This tier allows users to ask questions through our platform with support during business hours (Pacific Standard Time).
Best for
A partnership built for scale
Enterprise support offers industry-leading response SLAs with 24x7x365 coverage, priority queueing, and a direct Slack channel to our engineers so problems are resolved quickly, whenever they surface. Included with annual commitments.
Best for
Our mission
Together’s support scales with you, backed by dedicated experts around the world — from community help to tiered SLAs with fast, hands-on response when it matters.
What customers are saying
"Together's SAs and FDEs tune our serving stack with us, and staff our launch windows alongside our team. When things change direction mid-flight, the Together team reconfigures and acts with incredible flexibility."
"Together gives our portfolio companies real engineering attention regardless of size, whether that's helping a seed-stage team deploy and train their first model, or helping a scaling one bring down cost-per-token and access more compute. Very few partners cover that range."
Detailed support offerings
Support offerings | Standard | Enterprise |
|---|---|---|
Who it's for | All Together product users | Customers with commitments on Inference, GPU Clusters, or Model Shaping |
Price | Included | Included with annual commitments |
Availability | Pacific Standard Time business hours | 24×7×365 |
Response targets | P0–P4: Best effort | P0: 30 minutes |
Communication | Support platform | Support platform, Slack, email |
Priority queueing | — | Yes |